Empowering Leadership for Exceptional Customer Care
Speaker: Paul Chapman-Hatchett
Date & Time: Tuesday 3rd November, 6:30pm
CPD points –3 for GOC members
Format: Discussion Workshop | Online via MS Teams
This discussion workshop will include an introduction to the Optical Consumer Complaints Service (OCCS) and cover the importance of communication.
Three cases will be discussed, focusing on Myopia Management, Driving and Cataract Referral.