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Welcome

Optometry Wales is the umbrella professional body for all community optometrists, dispensing opticians and optometric practices in Wales, with our main function to represent the profession at all levels in Wales. Optometry Wales negotiates on behalf of the Regional Optical Committees in Wales in respect of national NHS services provided by optometry in primary care.


WGOS Monthly Actions Checklist

Optometry Wales has produced a WGOS monthly checklist to support Practices with completing the mandatory contractual elements of WGOS.

The WGOS Actions Checklist for Quarter 1 of 26/27 can be found here

Quarter 2 of 26/27 can be found here

An Overview of Contractual Requirements 26/27 can be found here


Help Desk 

Not sure who to contact? Use the guide below to find the right support quickly.

Setting up a new NHS email account

Contact: nwssp-primarycareservices@wales.nhs.uk

Problems accessing your NHS email or Microsoft 365

Contact: Optometry.ICT@wales.nhs.uk

OPERAi login issues, technical problems or referral errors

Contact: Use the Help button within OPERAi

Suggestions or feedback about OPERAi

Please contact your Regional Optical Committee:

Information Governance Toolkit

Contact: WelshIGToolkit@wales.nhs.uk

WGOS education, accreditation or training

Contact: heiw.optometry@wales.nhs.uk

Ophthalmic List or practice listing queries

Contact: nwssp-primarycareservices@wales.nhs.uk

Membership, website or general enquiries

Contact: administrator@optometrywales.com


Before contacting support

To help us resolve your query as quickly as possible, please include:

  • Your name
  • GOC number (if applicable)
  • Practice name
  • Health board
  • A description of the issue
  • A screenshot of any error message, where possible

Please do not include patient-identifiable information unless you are using an approved NHS secure email account.

If you’re still unsure who to contact, email administrator@optometrywales.com and we’ll point you in the right direction.

Want a printed copy?
Download our printer-friendly Help Desk guide to keep in your practice.

📄 Download the Help Desk (PDF)

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