Below, you’ll find answers to some frequently asked questions (FAQs) to help you with common queries.
Optometry Wales have collated all FAQ’s from members in relation to Contract Reform
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Not sure who to contact? Use the guide below to find the right support quickly.
Setting up a new NHS email account
Contact: nwssp-primarycareservices@wales.nhs.uk
Problems accessing your NHS email or Microsoft 365
Contact: Optometry.ICT@wales.nhs.uk
OPERAi login issues, technical problems or referral errors
Contact: Use the Help button within OPERAi
Suggestions or feedback about OPERAi
Please contact your Regional Optical Committee:
Information Governance Toolkit
Contact: WelshIGToolkit@wales.nhs.uk
WGOS education, accreditation or training
Contact: heiw.optometry@wales.nhs.uk
Ophthalmic List or practice listing queries
Contact: nwssp-primarycareservices@wales.nhs.uk
Membership, website or general enquiries
Contact: administrator@optometrywales.com
To help us resolve your query as quickly as possible, please include:
Please do not include patient-identifiable information unless you are using an approved NHS secure email account.
If you’re still unsure who to contact, email administrator@optometrywales.com and we’ll point you in the right direction.
Want a printed copy?
Download our printer-friendly Help Desk guide to keep in your practice.
